COMMUNICATION SKILLS
Time : 3 hours Maximum marks : 75
1. Answer any FIVE of the following in about 50 words each : (5 ´ 2 = 10)
(a) List the various elements of effective communication.
(b) What are the various aspects of listening?
(c) What is assertiveness in the context of speaking?
(d) What is Group Discussion?
(e) Define Body Language.
(f) Define scanning.
(g) What is meant by non-verbal communication?
(h) Explain the significance of gesture and facial expression.
(i) What is special communication?
(j) What is Meaty Sandwich?
2. Write short notes on any THREE of the following : (3 ´ 5 = 15)
(a) List the habits that hinder reading growth.
(b) Explain role play of group discussion.
(c) Discuss about difficult calls.
(d) List the different types of structure a speaker can adopt for his or her presentation.
(e) List the major areas that need special attention while reviewing a piece of writing.
3. Answer any TWO in 200 words : (2 ´ 10 = 20)
(a) Explain the uniqueness of presentation.
(b) What are the five elements in the beginning component of presentation?
(c) How can you keep a telephone call controlled?
(d) What are the steps to be followed in order to develop a logical argument?
4. Answer any TWO in 300 words : (2 ´ 15 = 30)
(a) Name the seven barriers to communication.
(b) How should we respond to a threatening feed back?
(c) What are the various factors that can help one to modulate and gain correct intonation, inflection and syllable stress?
(d) Discuss about transferring calls.
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