Improving Your Personal & Managerial Effectiveness:
a. Knowing Yourself: Raising Awareness about One-Self
b. Analyzing Self Personality Traits: Personal Development Plans
c. Stress Management in Self & Others: From Stress to De-stress
Team Dynamics: Building & Leading Winning Teams:
a. Understanding Team Dynamics
b. Creating High Performance Teams
c. Characteristics of a Winning Team
Leadership:
a. New Slogan - “Employees First, Customers Second”
b. Role of Leaders- Building Trust & Motivating the Team
c. Leader as a Coach – Coaching Skills
Time Management:
a. Priortising Tasks
b. Identifying Time Wasters & Getting Organised
c. Organising other people
Effective Delegation:
a. Benefits of Delegation, How & What to delegate?
b. Delegating Authority, Responsibility and Accountability
c. How to delegate? What should not be Delegated?
Change Management:
a. Introducing and Managing Change- Guidelines for Change Management.
b. Why do people “Accept and Reject” Change?
c. Overcoming Resistance to Change- Gaining Commitment
Business Communication Skills:
a. Verbal/ Spoken, Presentation Skills
b. Written Communication- email etiquette
c. Non-Verbal Communication/ Body Language
Presentation Skills for Internal Meets & Customers:
a. How to make impactful presentations?
b. 5-Ps of an Effective Presentation
c. Understanding Your Audience, Handling Questions
Negotiations Skills:
a. What is negotiation and what it is not?
b. Types of Negotiators & their Styles
c. Habits of Successful Negotiators.
Emotional Intelligence:
a. Developing Emotional Intelligence
b. Managing Emotions in self and others
c. Improving Organizational Efficiency
a. Knowing Yourself: Raising Awareness about One-Self
b. Analyzing Self Personality Traits: Personal Development Plans
c. Stress Management in Self & Others: From Stress to De-stress
Team Dynamics: Building & Leading Winning Teams:
a. Understanding Team Dynamics
b. Creating High Performance Teams
c. Characteristics of a Winning Team
Leadership:
a. New Slogan - “Employees First, Customers Second”
b. Role of Leaders- Building Trust & Motivating the Team
c. Leader as a Coach – Coaching Skills
Time Management:
a. Priortising Tasks
b. Identifying Time Wasters & Getting Organised
c. Organising other people
Effective Delegation:
a. Benefits of Delegation, How & What to delegate?
b. Delegating Authority, Responsibility and Accountability
c. How to delegate? What should not be Delegated?
Change Management:
a. Introducing and Managing Change- Guidelines for Change Management.
b. Why do people “Accept and Reject” Change?
c. Overcoming Resistance to Change- Gaining Commitment
Business Communication Skills:
a. Verbal/ Spoken, Presentation Skills
b. Written Communication- email etiquette
c. Non-Verbal Communication/ Body Language
Presentation Skills for Internal Meets & Customers:
a. How to make impactful presentations?
b. 5-Ps of an Effective Presentation
c. Understanding Your Audience, Handling Questions
Negotiations Skills:
a. What is negotiation and what it is not?
b. Types of Negotiators & their Styles
c. Habits of Successful Negotiators.
Emotional Intelligence:
a. Developing Emotional Intelligence
b. Managing Emotions in self and others
c. Improving Organizational Efficiency
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